VS
Vonani S
1 reviews | Active since Nov 2020
26 Nov 2020, 09:16
Clientele ****
****… Opened a policy against my will now debting from my account!
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Replies (2)
Clientele Life's replyOfficial
26 Nov 2020, 09:18Dear Vonani S,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Nov 2020, 09:18
Official
Dear Vonani S,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
07 Dec 2020, 09:39Dear Vonani S,
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered. We confirm that we have assessed the complaint and found that you were approached by our consultant for rewards and that it was said we will be in contact with you regarding the policy. No calls were made as the incorrect process was explained to you by our consultant. You request to cancel the policy and that you stopped the debit order at the bank. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered. We confirm that we have assessed the complaint and found that you were approached by our consultant for rewards and that it was said we will be in contact with you regarding the policy. No calls were made as the incorrect process was explained to you by our consultant. You request to cancel the policy and that you stopped the debit order at the bank. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
Clientele Life's reply07 Dec 2020, 09:39
Official
Dear Vonani S,
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered. We confirm that we have assessed the complaint and found that you were approached by our consultant for rewards and that it was said we will be in contact with you regarding the policy. No calls were made as the incorrect process was explained to you by our consultant. You request to cancel the policy and that you stopped the debit order at the bank. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered. We confirm that we have assessed the complaint and found that you were approached by our consultant for rewards and that it was said we will be in contact with you regarding the policy. No calls were made as the incorrect process was explained to you by our consultant. You request to cancel the policy and that you stopped the debit order at the bank. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct