Clientele ****
<p>I joined clientele hospital plan because of the promises they give to people on tv. They had promised to pay out up R2000 per day you are in hospital and a lumpsum of up R200000 per year . I was admitted on on the 2nd of July and when I called to launch a claim they told me that I will be paid R1000 per stay and it'll be paid after I'm discharged from the hospital which they never told me I joined clientele, I'm very disturbed by this since that's not what I was told. I want them to pay what I was promised when I joined and nothing less. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have assessed the call between yourself and our sales consultant and that the policy was explained correctly as per the terms and conditions of the policy. Our Investigator (Kelebogile Modise) has also been in contact with you to provide you with the necessary feedback.
Furthermore, we acknowledge that you are not satisfied with the outcome of the matter and confirm that the escalation process have been sent to you via SMS.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Mahlatse Aphane
Compliance Investigator(2IC)
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have assessed the call between yourself and our sales consultant and that the policy was explained correctly as per the terms and conditions of the policy. Our Investigator (Kelebogile Modise) has also been in contact with you to provide you with the necessary feedback.
Furthermore, we acknowledge that you are not satisfied with the outcome of the matter and confirm that the escalation process have been sent to you via SMS.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Mahlatse Aphane
Compliance Investigator(2IC)
Best regards,