AS
Alizwa S
1 reviews | Active since Feb 2021
06 Feb 2021, 14:49
Clientele Sales agents tricks
I have just been ******* by a clientele life sales agent into getting a funeral policy but she said she was just only registering me for coupon savings A few minutes later I received a message saying that R250 will be deducted in my account When I asked the meaning of the message they said a sales person is yet to call and ask if I want the funeral cover
I would like help in canceling this policy immediately before they deduct any money in my acoount I am not happy at all
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Replies (2)
Clientele Life's replyOfficial
08 Feb 2021, 09:06Dear Alizwa S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Best regards,
Clientele Life's reply08 Feb 2021, 09:06
Official
Dear Alizwa S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Best regards,
Clientele Life's replyOfficial
11 Feb 2021, 09:24Dear Alizwa S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. Policy was taken through our ABC channel and we would like to apologise for the inconvenience this caused you. The policy has been cancelled and no premiums were received. We assure you this is not the level of service we aim to provide our clients, should you require further assistance please feel free to contact us. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. Policy was taken through our ABC channel and we would like to apologise for the inconvenience this caused you. The policy has been cancelled and no premiums were received. We assure you this is not the level of service we aim to provide our clients, should you require further assistance please feel free to contact us. Kind Regards,Market Conduct
Best regards,
Clientele Life's reply11 Feb 2021, 09:24
Official
Dear Alizwa S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. Policy was taken through our ABC channel and we would like to apologise for the inconvenience this caused you. The policy has been cancelled and no premiums were received. We assure you this is not the level of service we aim to provide our clients, should you require further assistance please feel free to contact us. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. Policy was taken through our ABC channel and we would like to apologise for the inconvenience this caused you. The policy has been cancelled and no premiums were received. We assure you this is not the level of service we aim to provide our clients, should you require further assistance please feel free to contact us. Kind Regards,Market Conduct
Best regards,