1 reviews | Active since Sept 2017
Clientele ****s Sassa Beneficiary
I am a Sassa grant beneficiary who gets pension. About 3 months ago i realised that there were some from my pension payout, about R250. As someone who is not completely clued ip on these things, it took a while to figure out what the deduction was for.
Early in February i went to the sassa office in my area to enquire. They told me that Clientel was deducting for a policy thatbi had no knowledge of. They advised that i go to Clientele to cancel the policy. On 18 February I went to the Sandton office where they confirmed the policy. I requested aan immediate cancelation which i was granted.
Now, the vobsultant said that they will still deduct in March, for the last time. He said something about me coming in late in the month to cancel. I want them to refund all the money they took without my authorisation or give me proof of me taking out the policy.
This is totally unacceptable as theyre ****ming old people who are not able to ask the relevant questions!
Who gave them my details to open the policy?
My number is ***
Please help!
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the refund process was explained to you by Rhandzu Manganyi. The policy has been cancelled and should any further debit orders go off we will gladly refund it. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the refund process was explained to you by Rhandzu Manganyi. The policy has been cancelled and should any further debit orders go off we will gladly refund it. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct