NM
Nathaniel M
1 reviews | Active since Sept 2018
21 Aug 2026, 09:49
Clientele royalty worst ever
I was signed up for the clientele royalty program for r170 and was told I will get benefits every month that I pay
I paid the 1st month and never got the benefits and trying to get ahold of someone to help me has been a nightmare
Imagine spending over r120 in airtime for a r170 product and still no help
The customer care guys who I have spoken to promised feedback in 48hrs last week. 48hrs passed I called again and was told I will get my benefits in 48hrs which passed
Called again and was told give them another 48hrs and still no feedback.. Spoke to a supervisor at the call centre who promised that would get back to me by end of business yesterday and was going to send me an email but still nothing
After this experience I have gotten my dad to cancel his ultimate dignity plan and also my entire family have canceled there funeral cover with clientele.. Imagine what's going to happen at claim stage and we need to claim for funeral benefits if this is how they handle a simple perks program
Please Becareful when signing up for this clientele royalty program
Helpful (0)
Replies (7)0
Replies (7)
Clientele Life's replyOfficial
21 Aug 2026, 10:28Dear Nathaniel M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply21 Aug 2026, 10:28
Official
Dear Nathaniel M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
NM
Nathaniel M's updateReviewer Update
21 Aug 2026, 11:17Let's see how long this takes
NM
Nathaniel M's update21 Aug 2026, 11:17
Reviewer Update
Let's see how long this takes
Clientele Life's replyOfficial
21 Aug 2026, 16:49Dear Nathaniel M,
We confirm that we have made contact with you to provide feedback regarding the concerns raised. Kindly be informed that we have clarified the Clientele Perks Plan terms and condition, regarding what you receive upon joining and after you have paid your first premium. Further information has been emailed to the email address provided.
The escalation process has been discussed should you not be satisfied with our feedback. We profusely apologise for the unpleasant experience you have had with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
We confirm that we have made contact with you to provide feedback regarding the concerns raised. Kindly be informed that we have clarified the Clientele Perks Plan terms and condition, regarding what you receive upon joining and after you have paid your first premium. Further information has been emailed to the email address provided.
The escalation process has been discussed should you not be satisfied with our feedback. We profusely apologise for the unpleasant experience you have had with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply21 Aug 2026, 16:49
Official
Dear Nathaniel M,
We confirm that we have made contact with you to provide feedback regarding the concerns raised. Kindly be informed that we have clarified the Clientele Perks Plan terms and condition, regarding what you receive upon joining and after you have paid your first premium. Further information has been emailed to the email address provided.
The escalation process has been discussed should you not be satisfied with our feedback. We profusely apologise for the unpleasant experience you have had with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
We confirm that we have made contact with you to provide feedback regarding the concerns raised. Kindly be informed that we have clarified the Clientele Perks Plan terms and condition, regarding what you receive upon joining and after you have paid your first premium. Further information has been emailed to the email address provided.
The escalation process has been discussed should you not be satisfied with our feedback. We profusely apologise for the unpleasant experience you have had with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
NM
Nathaniel M's updateReviewer Update
22 Aug 2026, 10:43Spoke to Maria and was told that I was sold this product on the field and there is no proof of how the product was sold to me which is ridiculous
From our conversation you said that how this works is that I will have excess to the movie benefits and fast food only after my second payment which is not what was told to me at claims stage. I was told that in the new month after my payment I will get new vouchers so that ment after my payment end of July and that 1st August my benefits refresh for those specific benefits
Guess what.. I now have proof of this
I got a Sales call from Thembelihle Mcube from the clientele perks program sales department and she confirmed it is directly clientel not an affiliate. She told me her calls are recorded and I can always receive a copy of this. She explained the product like this " if I signed up today the 22nd of August I will have immediate access to movie benefit and fast food within 24hrs and these vouchers are before 1st payment which will be set to go off on the 24th of September which is my 1st payment and then she confirmed that after my 1st payment goes off on the 1st of October my movie and fast food vouchers will reset and I will have access to them on the 1st of October and then my second payment will go off end of October" not make this make sense from what you told me and what the sales guys are doing and people actually got there benefits like this from what I know
On the call recording you sent me the agent says there was a problem and he was escalating it but yet again you say different so that's 2 clientele agents that says one thing and you say something else
I asked Thembelihle to speak to a supervisor and for the 1st time in my life dealing with an FSP.. Agents who are working under supervision don't have a supervisor working with them
She then handed me over to her "senior consulant" who then rudely cut the call on me
So I will not let this go
Please go and request the call from the sales department
I have also escalated it to your arbitration department which you suggested
Let's see how long that takes
From our conversation you said that how this works is that I will have excess to the movie benefits and fast food only after my second payment which is not what was told to me at claims stage. I was told that in the new month after my payment I will get new vouchers so that ment after my payment end of July and that 1st August my benefits refresh for those specific benefits
Guess what.. I now have proof of this
I got a Sales call from Thembelihle Mcube from the clientele perks program sales department and she confirmed it is directly clientel not an affiliate. She told me her calls are recorded and I can always receive a copy of this. She explained the product like this " if I signed up today the 22nd of August I will have immediate access to movie benefit and fast food within 24hrs and these vouchers are before 1st payment which will be set to go off on the 24th of September which is my 1st payment and then she confirmed that after my 1st payment goes off on the 1st of October my movie and fast food vouchers will reset and I will have access to them on the 1st of October and then my second payment will go off end of October" not make this make sense from what you told me and what the sales guys are doing and people actually got there benefits like this from what I know
On the call recording you sent me the agent says there was a problem and he was escalating it but yet again you say different so that's 2 clientele agents that says one thing and you say something else
I asked Thembelihle to speak to a supervisor and for the 1st time in my life dealing with an FSP.. Agents who are working under supervision don't have a supervisor working with them
She then handed me over to her "senior consulant" who then rudely cut the call on me
So I will not let this go
Please go and request the call from the sales department
I have also escalated it to your arbitration department which you suggested
Let's see how long that takes
NM
Nathaniel M's update22 Aug 2026, 10:43
Reviewer Update
Spoke to Maria and was told that I was sold this product on the field and there is no proof of how the product was sold to me which is ridiculous
From our conversation you said that how this works is that I will have excess to the movie benefits and fast food only after my second payment which is not what was told to me at claims stage. I was told that in the new month after my payment I will get new vouchers so that ment after my payment end of July and that 1st August my benefits refresh for those specific benefits
Guess what.. I now have proof of this
I got a Sales call from Thembelihle Mcube from the clientele perks program sales department and she confirmed it is directly clientel not an affiliate. She told me her calls are recorded and I can always receive a copy of this. She explained the product like this " if I signed up today the 22nd of August I will have immediate access to movie benefit and fast food within 24hrs and these vouchers are before 1st payment which will be set to go off on the 24th of September which is my 1st payment and then she confirmed that after my 1st payment goes off on the 1st of October my movie and fast food vouchers will reset and I will have access to them on the 1st of October and then my second payment will go off end of October" not make this make sense from what you told me and what the sales guys are doing and people actually got there benefits like this from what I know
On the call recording you sent me the agent says there was a problem and he was escalating it but yet again you say different so that's 2 clientele agents that says one thing and you say something else
I asked Thembelihle to speak to a supervisor and for the 1st time in my life dealing with an FSP.. Agents who are working under supervision don't have a supervisor working with them
She then handed me over to her "senior consulant" who then rudely cut the call on me
So I will not let this go
Please go and request the call from the sales department
I have also escalated it to your arbitration department which you suggested
Let's see how long that takes
From our conversation you said that how this works is that I will have excess to the movie benefits and fast food only after my second payment which is not what was told to me at claims stage. I was told that in the new month after my payment I will get new vouchers so that ment after my payment end of July and that 1st August my benefits refresh for those specific benefits
Guess what.. I now have proof of this
I got a Sales call from Thembelihle Mcube from the clientele perks program sales department and she confirmed it is directly clientel not an affiliate. She told me her calls are recorded and I can always receive a copy of this. She explained the product like this " if I signed up today the 22nd of August I will have immediate access to movie benefit and fast food within 24hrs and these vouchers are before 1st payment which will be set to go off on the 24th of September which is my 1st payment and then she confirmed that after my 1st payment goes off on the 1st of October my movie and fast food vouchers will reset and I will have access to them on the 1st of October and then my second payment will go off end of October" not make this make sense from what you told me and what the sales guys are doing and people actually got there benefits like this from what I know
On the call recording you sent me the agent says there was a problem and he was escalating it but yet again you say different so that's 2 clientele agents that says one thing and you say something else
I asked Thembelihle to speak to a supervisor and for the 1st time in my life dealing with an FSP.. Agents who are working under supervision don't have a supervisor working with them
She then handed me over to her "senior consulant" who then rudely cut the call on me
So I will not let this go
Please go and request the call from the sales department
I have also escalated it to your arbitration department which you suggested
Let's see how long that takes
Clientele Life's replyOfficial
25 Aug 2026, 09:27Dear Nathaniel M, We confirm that we made contact with you to provide feedback regarding the concerns raised. Kindly be informed that your dissatisfaction with the outcome of the concerns raised has been directed to the Complaints Arbitrator for further assistance. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's reply25 Aug 2026, 09:27
Official
Dear Nathaniel M, We confirm that we made contact with you to provide feedback regarding the concerns raised. Kindly be informed that your dissatisfaction with the outcome of the concerns raised has been directed to the Complaints Arbitrator for further assistance. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
NM
Nathaniel M's updateReviewer Update
25 Aug 2026, 09:56Dear Maria Mokhuabane
The reason you could not assist me further regarding my complaint is because there was no proof
Now that I have proof of this because your call centre agents tried selling/misleading me you do not want to assist
I did contact this arbitrator that you suggested but we both know that is going to take months
The reason you could not assist me further regarding my complaint is because there was no proof
Now that I have proof of this because your call centre agents tried selling/misleading me you do not want to assist
I did contact this arbitrator that you suggested but we both know that is going to take months
NM
Nathaniel M's update25 Aug 2026, 09:56
Reviewer Update
Dear Maria Mokhuabane
The reason you could not assist me further regarding my complaint is because there was no proof
Now that I have proof of this because your call centre agents tried selling/misleading me you do not want to assist
I did contact this arbitrator that you suggested but we both know that is going to take months
The reason you could not assist me further regarding my complaint is because there was no proof
Now that I have proof of this because your call centre agents tried selling/misleading me you do not want to assist
I did contact this arbitrator that you suggested but we both know that is going to take months
Clientele Life's replyOfficial
09 Sept 2026, 09:44Dear Nathaniel M,
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Service Support
Clientèle Life
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply09 Sept 2026, 09:44
Official
Dear Nathaniel M,
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Service Support
Clientèle Life
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Service Support
Clientèle Life