GC
George C
1 reviews | Active since Nov 2024
28 Nov 2024, 05:52
Clientele Royalty perks
To cut a long story short... Me and my partner were **** to about a free trial voucher from the Royalty rewards. And now we have to pay! R150 to R225????? But it's a (Free Trial)???? 🤔 They gave us a land-line number that does not! Work!!! Since the 12th we've been trying to cancel this voucher but still it's debited on our account.
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Replies (2)
Clientele Life's replyOfficial
02 Dec 2024, 13:09Dear George C
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply02 Dec 2024, 13:09
Official
Dear George C
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
02 Dec 2024, 14:43 Dear George C ,
We sincerely apologize for the delay in response to your complaint and for any inconvenience that this may have caused you. Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. I hereby confirm that your Clientele Perks Plan was cancelled on 27 November 2024 and an email has been sent to the email address provided with the details.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
We sincerely apologize for the delay in response to your complaint and for any inconvenience that this may have caused you. Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. I hereby confirm that your Clientele Perks Plan was cancelled on 27 November 2024 and an email has been sent to the email address provided with the details.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Life's reply02 Dec 2024, 14:43
Official
Dear George C ,
We sincerely apologize for the delay in response to your complaint and for any inconvenience that this may have caused you. Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. I hereby confirm that your Clientele Perks Plan was cancelled on 27 November 2024 and an email has been sent to the email address provided with the details.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
We sincerely apologize for the delay in response to your complaint and for any inconvenience that this may have caused you. Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. I hereby confirm that your Clientele Perks Plan was cancelled on 27 November 2024 and an email has been sent to the email address provided with the details.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life