FM
Fatima M
1 reviews | Active since May 2024
28 May 2024, 11:34
Clientele royal awards and cancelation of policy
Clientele is a bunch of lairs they took money without sending a debit check And when u cancel they don't want to refund u Will never advise family or friends to take out any of they policies as they tell u u will get benefits but it's all a lie
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Replies (2)
Clientele Life's replyOfficial
28 May 2024, 15:35Dear Fatima M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 May 2024, 15:35
Official
Dear Fatima M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
30 May 2024, 11:06Dear Fatima M,
Thank you for raising your concerns with us.
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As we discussed over the phone, we have cancelled the plan and can confirm that there is no refund, due to the policy been cancelled out of the cooling off period.
Thank you for raising your concerns with us.
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As we discussed over the phone, we have cancelled the plan and can confirm that there is no refund, due to the policy been cancelled out of the cooling off period.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply30 May 2024, 11:06
Official
Dear Fatima M,
Thank you for raising your concerns with us.
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As we discussed over the phone, we have cancelled the plan and can confirm that there is no refund, due to the policy been cancelled out of the cooling off period.
Thank you for raising your concerns with us.
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As we discussed over the phone, we have cancelled the plan and can confirm that there is no refund, due to the policy been cancelled out of the cooling off period.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life