1 reviews | Active since Jan 2014
Clientele robocall harassment
Good day,
I have been getting harassed by Clientele robocalls for a few months now and I am not a client of theirs.
I block the numbers that they use constantly, however they just change the number and try again.
The number of calls per day ranges from 1 - about 7 despite my efforts to be removed as is my right as these calls are unsolicited.
I have attempted calling Clientele several times only to be told that it will be dealt with and then called again an hour later. When calling back I am told that there is nobody working there with the name I was given.
There is never Management staff available when calling in, miraculously, so the matter never escalates to a higher level.
I managed to get an email address to send my complaint and that seemed to work for about 3 weeks, now the calls have started again. I mentioned in my email request that the next steps will be to either make contact with the relevant ombudsman, or alternatively, open a case of harassment with the South African Police Service.
The Consumer Protection Act makes provision for data, and this is therefore an infringement on my privacy.
These calls must stop.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Best regards,
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,