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Motshidisi M
1 reviews | Active since Nov 2014
28 Jan 2020, 10:48
Clientele Robbing People
I have a savings policy with Clientele, I have had this policy since last year. Three weeks ago on the 7th of January I received a call from one of their consultants who suggested that I take a "better" policy called the wealth plan. This consultant advised that I send an email and request for my other policy to be cancelled and all my premiums refunded, I sent the email and was told that they could only refund R610 which was not what the consultant advised. I then responded that they listen to the call and come back to me. I am STILL awaiting their response. The number that is provided on their mails rings a couple of times and then the line dies. What must happen now?
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Replies (2)
Clientele Life's replyOfficial
29 Jan 2020, 08:08Dear Motshidisi,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply29 Jan 2020, 08:08
Official
Dear Motshidisi,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
30 Jan 2020, 09:52Dear Motshidisi
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.
As per telephonic discussion, we confirmed that It was found that the correct policy information was provided and you decided to continue with your older investment plan.
Furthermore, we provided you with the procedure should you decide to cancel the plan. Please do not hesitate to contact us should you require further assistance. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.
As per telephonic discussion, we confirmed that It was found that the correct policy information was provided and you decided to continue with your older investment plan.
Furthermore, we provided you with the procedure should you decide to cancel the plan. Please do not hesitate to contact us should you require further assistance. Kind Regards,Compliance Department
Clientele Life's reply30 Jan 2020, 09:52
Official
Dear Motshidisi
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.
As per telephonic discussion, we confirmed that It was found that the correct policy information was provided and you decided to continue with your older investment plan.
Furthermore, we provided you with the procedure should you decide to cancel the plan. Please do not hesitate to contact us should you require further assistance. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.
As per telephonic discussion, we confirmed that It was found that the correct policy information was provided and you decided to continue with your older investment plan.
Furthermore, we provided you with the procedure should you decide to cancel the plan. Please do not hesitate to contact us should you require further assistance. Kind Regards,Compliance Department