Clientele rewards with no after service

Hi there,

I am extremely disappointed as well as annoyed by the after service offered by clientele. After being convinced of the wonderful rewards I would receive I signed up with the clientele rewards programme at the mall. However later that day I discovered that I the app did not work on my phone.

I contacted the very agent whom I had signed up with, Bridget, and she DID respond. It was within the cooling off period and I asked to please cancel with subscription.

She responded asking if I downloaded the app. I informed her yes and that it was not working and I had a change of mind as such.

There was no further response. They have since debited my account 3 times in the amount of R140 per month. I then contacted the email address on the web to which I did not receive a response.

One day visiting the same mall again I saw some clientele agents and asked for Bridget. I was told she was not there and I took down a manager's number. I have tried calling and messaging the manager, again with no response.

I would like my 3 months worth of debit orders refunded as well as the subscription canceled and don't know whom to contact.

I have had no choice but to suspend my debit order.

I await their response now.

Thank you