Clientele refusing to pay a valid claim

On 19/11/18 I called Clientele after receiving a text that my premium did not go through successfully and got through to Natalie at 09:30 as she confirmed on record after I asked her 3 times that my policy was still active and that the premium had collected successfully on 31.10.18 and that everything was 100% with all my policies I have with clientele. For my sanity I went and paid the same day the amount which was said to be unsuccessful as a direct deposit . On 20.11.18 I called to make a claim and at 11:40 spoke to 4 people from 2 different departments namely Tshepiso, Motsamai, Seipati Rampai and Tintswalo Maluleke who all had a different information that my policy was not active, this after I had received a "thank you text" from Clientele from the direct deposit I had made of about R900 to cater for the premium in question. They then said they will escalate the mater I since received 1 phone call and had asked them to call me back after an hour as I was driving however I have not heard from them to date. I had to encure debt as to bury my mother as the additional policy that I had with Absa bank was not enough - Just to put on record Absa managed to pay within 12 hours with having missed a premium with them. Clientele was so quick to adjust my policy for further debits from my account excluding my mother without having dealt completely and satisfactorily with my claim after having paid them so much for so long - deeply saddened.