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ZN
Zizipho N

1 reviews | Active since Sept 2021

07 Apr 2025, 08:44

Clientele refuses to pay refund on double deduction for funeral policy!

Clientele Life is refusing to give me a refund on payment of R1381.59 that I made on the 28th March 2025 to their ABSA account. Later that day Clientele Life deducted R1381.59 on my Capitec account and I could not dispute in via the App. Today is the 7th of April I am still not paid and no communication from Clientele every time I call them the consultants give me a new story this is poor service. I was promised it takes 72Hours on the 29th of March. Clientele life that money is for my child school fees I need it.

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Replies (5)
Clientele Life
Clientele Life's reply07 Apr 2025, 09:38
Official
Dear Zizipho N,
We acknowledge receipt of the complaints made and truly apologise for any inconvenience.
 
Please know that your inquiry has been received by the relevant department, and they will contact you to provide feedback.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
ZN
Zizipho N's update07 Apr 2025, 09:44
Reviewer Update
Hi Lindiwe,

I will be expecting payment today or I will be forced to cancel the funeral policy which I have had with Clientele for 10 years.
Clientele Life
Clientele Life's reply08 Apr 2025, 11:58
Official
Dear  Zizipho N,   We confirm that we made contact with you to provide feedback regarding the concerns raised.

As per our telephonic discussion, we have explained the reason for the delays in payment and confirm that the money was paid into your account today.  We would like to apologize for any inconvenience you may have experienced 

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist 
Clientele Life   
ZN
Zizipho N's update09 Apr 2025, 09:05
Reviewer Update
Thank you Clientele for the refund I am now happy.
Clientele Life
Clientele Life's reply16 Apr 2025, 15:28
Official
Dear  Zizipho N,   It is a pleasure to be of assistance.

Please do not hesitate to contact us should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist 
Clientele Life