LN
Loshi N

1 reviews | Active since Sept 2019

11 Mar 2026, 07:32

Clientele refuses to pay out for hospital stay

Clientele hospital plan - please be careful for this. I was admitted to hospital obtain iron and they refused to pay out. Stating that the hospital I was admitted to was not on the list. They come up with the list after you have taken out the hospital plan. This hospital that they don't approve off saved my life I had an operation, went into threatre received 2 pints of blood and they state hospital not on the list. But the hospital they want to pay me out for l, don't have any disputes is the very same hospital that sent me home without stopping my bleeding. BLOOD IS LIFE AND WHEN YOU LOOSE TOO MUCH OF BLOOD oNE CAN DIE. WHEN I CHATTED TO INE OF THE GENTS THEY SAID PLESASE PROVIDE Reason WHY TRAUMA UNIT ADMITTED YOU TO HOSPITAL. SINCE A WHILE NOW HOSPITAL PROCEDURES OS THAT WE BE MONITORED AT TRAUMA AND THEN ADMITTED. BEARING In mind I have pictures to prove blood loss, statements and blood results to state my situation was dire. But no my hospital was not on the list. So when I'm on my death bed and I'm being rushed to HOspital I must tell the ambulance don't go to that hospital because it's not on the list and clientele hospital plan won't pay out. Please clientele get your facts straight, don't look at all the cases together. My procedure is and was different to Mr x, y and Z. And I shouldn't be refused because of Mr y committed *****. Every situation should be dealt with individually and differently. If you look at one's blood result and the hospital stay mines involved an operation, meds to stop bleeding, iron transfusion and blood transfusion. So if this is not a serious case then I dont Know maybe you want my head chopped off for it to be serious enough. I cannot go and ask the Dr on duty in trauma why did you admit me. When it comes to loosing blood anyone should know. It's important to because it is life and death situation. If Mr x de*****ed you because he got admitted and if he stayed in that particular hospital it doesn't mean I am of the same caliber and character. Some of us are ethical and won't to ***** our names. Please spare a thought for a person that was turned away for the hsoptail that you love to pay out for and send me home to bleed to death. I have been diagnosed with endometriosis and fibroids and yet clientele refuses to Pay me out for the days I stayed in hospital. Some of us hate being poked countless times because our veins collapsed and we cant have an immediate drip to stop the bleeding. Please I beg you clientele do your homework, be proactive and concerned about your clients to extent that you go the extra mile. Noone wants to suffer in pain sleep In a hospital bed for a week whereas I can sleep in my cozy bed and enjoy the comfort of my own home. Where there's peace and tranquility. I would only go to hospital to stop my bleeding and be Normal human being. Please client tele I have provided the necessary documents to you to pay me out but you guys don't want to pay me out for the insurance I pay you guys. Let month end come and you guys are ever ready to takeit the premiums. Quick to take out for those debit orders.. Services and empathy will take you'll a long way but only worried about the triple bottom line will not get your brandname any brownie points. People will walk way from this company. Honestly I dont. Have time to. Fight and bikker bout things of this nature. When I needed clientele The most, you guys ditched me. I will. never trust your company again. This is sad reality they will take your money with a smile but thereafter you are Dirt. .lm disgusted and upset client. My money is lovely at month end when you guys take out the debit orders but performing a service or payout time clientele cane out with every excuse on the book.

0
Replies (4)
Clientele Life
Clientele Life's reply11 Mar 2026, 07:34
Official
Dear Loshi N,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
LN
Loshi N's update11 Mar 2026, 14:21
Reviewer Update
Dearest marketing conduct, yet gain my claim was rejected because I was admitted to Chatsmed hospital. Like I said I underwent an operation I received 2 pints of blood and you guys still reject the claim. Please DO NOT EVER TKE OUT HOSPITL OLB WITH CLIENTELE THEY WILL REJECT THE CLIM ON BAISS OF THE HOSPITAL. LET ME REITERATE EVERY INDIVIDUAL CASE IS DIFFERENT. I URE OTHER PEOPLE DID THE FRUD SO WHY MUST I SUFFER AND NOT BE ABLE TO RECEIVE THE CLAIM MONEY. IT'S NOT LIKE I WENT IN A HOLIDY TO THE HOSPITAL.I HATE HOSPITALS COS PRT FORM BEING POKED ND HURT F9R VEINS THAT COLLAPSE I NEED THE MEDS SO I CAN GET BETTER. YOU GUYS WILL ACCEPT OTHER HOAPITPS YET THEY DISCHARGED ME WITH MY BLEEDING PROBLEMS. AND DUW TO THAT I LOST LOT OF BLOOD. DOES THIS NEED TO STATED I FRENCH FOR YOURL TO GET THE BIGGER PICTURE. I SUGGEST NO INE MUST TAKE OYT THESE HOSOIYL PLANS WITH CLIENTELE COS THEY RE QUICK TO REJECT THEM BUT YOU GUYS ARE GREED FOR MONEY. EVERY MONTH YOUR TKE OUT ALOT OF MONEY DUE TO THIS. I M I UPSET THAT YOU GUYS DON'T WORRY ABOUT PEOPLE'S SICKNESS ND ILLNESS ND WORRY ABOUT MONEY.
CLIENTELE IS THE WORSE COMPANY TO DEAL WITH *********** AND UNPROFESSIONAL GREEDY AND JUST DON'T BOTHER TO SERVICE THEIR CLIENTS. PLEASE DO NOT EVERY Take OUT ANY OF CLIENTELe PRODUCTS I HAVE HAD TERRIBLE SERVICES. TO PAY ME FOR OTHER Hospitals THAT WOULD DISCHARGED ME YET I WS BLEEDING PROFUSELY IS DISGRACE ANDYET I HAVE SERIOUS ISSUE WITH BLOOD LOSS. DOES IT REUQITE A ROCET SCIENTIST TO DECIPHER THAT I HAD BLOODS AND IRON TRANSFUSIONS.

NEVER EVER DEAL WITH CLIENTELE. THEY WILL FIND EVEYE WAY NOT TO OAY YOY OUT. YOU REPSONDED TO ME BY STATING THAT YOU DONT WANT TO PAY OUT THE MONEY.

PATHETHIC COMPANY CLIENTELE

Clientele Life
Clientele Life's reply11 Mar 2026, 14:33
Official
Dear Loshi N,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply16 Mar 2026, 09:00
Official
Hi Loshi N,
 
 Thank you for raising your concerns and bringing this matter to our attention.
 
 We confirm that our Life Claims Assessor (Petronella Sekete) was in contact with you regarding this claim. 
 
Petronella contacted you on the 11 March 2026 and re confirmed the decision made on your claim in accordance to the policy terms and conditions and you confirmed that you will take it up with the Complaints Arbitrator. 

 Should you require any further assistance in this regard please feel free to contact us again.
 
 Kind Regards

 Claims Department