TP
Thariambage P
1 reviews | Active since Mar 2021
14 Nov 2021, 11:36
Clientele refuses to pay out
Last Friday I received a call from Clientele to inform me that they never received payment for a funeral policy I had for 5 years.. I thought I canceled the policy but apparently I have been paying since 2016.. I never knew about this and if I did I would have claimed because my husband passed on in September.. Now the lady says she has to stop the policy.. What happens to the money paid for the last 5 year's.. And why can't I claim now cos i was still paying at the time of my husbands death
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Replies (2)
Clientele Life's replyOfficial
15 Nov 2021, 09:02Dear Thariambage P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply15 Nov 2021, 09:02
Official
Dear Thariambage P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
15 Nov 2021, 14:22Dear Thariambage P, Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined all raised concerns regarding your policy.
As per the discussion had, kindly note that we have sent through a request for one of our agents to contact you and assist further on your request. We trust that this is all you require at this time however, feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
We confirm that we have contacted you and outlined all raised concerns regarding your policy.
As per the discussion had, kindly note that we have sent through a request for one of our agents to contact you and assist further on your request. We trust that this is all you require at this time however, feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life's reply15 Nov 2021, 14:22
Official
Dear Thariambage P, Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined all raised concerns regarding your policy.
As per the discussion had, kindly note that we have sent through a request for one of our agents to contact you and assist further on your request. We trust that this is all you require at this time however, feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
We confirm that we have contacted you and outlined all raised concerns regarding your policy.
As per the discussion had, kindly note that we have sent through a request for one of our agents to contact you and assist further on your request. We trust that this is all you require at this time however, feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist