DCW
Dawg'danny Chunkie Wunkie
1 reviews | Active since Oct 2018
10 Oct 2018, 09:20
Clientele refund problem
Clientele life has been deducting money from my account without my authorisation. I cancelled the subscription with them and they said my money would be refunded after 45 days. And the period has elapsed still waiting for my refund. Please help me get my money back. ********** 280
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Replies (2)
Clientele Life's replyOfficial
10 Oct 2018, 10:44We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply10 Oct 2018, 10:44
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's replyOfficial
13 Dec 2018, 14:39Dear dawgdanny-chunkie-wunkie
As per telephonic discussion, we confirmed that a refund was requested accordingly.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
As per telephonic discussion, we confirmed that a refund was requested accordingly.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Best regards,
Clientele Life's reply13 Dec 2018, 14:39
Official
Dear dawgdanny-chunkie-wunkie
As per telephonic discussion, we confirmed that a refund was requested accordingly.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
As per telephonic discussion, we confirmed that a refund was requested accordingly.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Best regards,