ZD
Zee D
1 reviews | Active since Oct 2015
25 May 2026, 08:27
Clientele refund my money
Clientele debited my account but I did not even sign up with them. Please refund my money and remove my details from your system. A lady was in shoprite Retreat saying if you give your details then you get shoprite vouchers she mentioned nothing about paying or even saying it's for Clientele. I don't like being ****med so please remove this debit order and refund my money. You company is operating like *******. So how many people were given the wrong info just be changed and not even knowing they are being ****med into something they did not even sign up for.Please contact me to sort this out before I go to the newpapers with your ****ming company. Contact me on ***.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
25 May 2026, 08:28Dear Zee D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply25 May 2026, 08:28
Official
Dear Zee D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
ZD
Zee D's updateReviewer Update
26 May 2026, 18:00I received a call and was told I will get an sms to say Clientele will cancel this contract that I did not give consent to. Did not get it. Just received this sms Dear if you are not satisfied with the outcome of your complaint, CER811506, you may refer to the Independent Arbitrator for re-evaluation: ***. Tel:***. Regards, Clientele Services. I want to know have this debit order been stopped, Have this contract been cancelled and when am I getting my money refunded.
ZD
Zee D's update26 May 2026, 18:00
Reviewer Update
I received a call and was told I will get an sms to say Clientele will cancel this contract that I did not give consent to. Did not get it. Just received this sms Dear if you are not satisfied with the outcome of your complaint, CER811506, you may refer to the Independent Arbitrator for re-evaluation: ***. Tel:***. Regards, Clientele Services. I want to know have this debit order been stopped, Have this contract been cancelled and when am I getting my money refunded.
Clientele Life's replyOfficial
27 May 2026, 06:51Dear Zee D,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the product was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the product was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. Regards, Market Conduct
Clientele Life's reply27 May 2026, 06:51
Official
Dear Zee D,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the product was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the product was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. Regards, Market Conduct