KS
Kwena S
1 reviews | Active since Jun 2023
08 Jan 2026, 15:52
Clientele refund for a cancelled policy
Im struggling to get my refund from clientele.I cancelled my policy last year July and up to date the policy is still deducting.Before you get a refund from them its a struggle I send an email last year for my December refund they said they will refund me January now they dont answer emails they are quiet.Clientele's service is very bad before you get your money who have to struggle.So pathetic.
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Replies (3)
Clientele Life's replyOfficial
08 Jan 2026, 16:14Dear Kwena S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply08 Jan 2026, 16:14
Official
Dear Kwena S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
16 Jan 2026, 13:13Dear Kwena S, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that a refund has been processed and funds should reflect in your bank account within 24/48hrs.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClient Services IFA/SS
This is to confirm that a refund has been processed and funds should reflect in your bank account within 24/48hrs.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClient Services IFA/SS
Clientele Life's reply16 Jan 2026, 13:13
Official
Dear Kwena S, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that a refund has been processed and funds should reflect in your bank account within 24/48hrs.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClient Services IFA/SS
This is to confirm that a refund has been processed and funds should reflect in your bank account within 24/48hrs.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClient Services IFA/SS
KS
Kwena S's updateReviewer Update
19 Jan 2026, 10:45Im so angry and disgusted by Clientele.As they responded that I will get my refund by the 17th Jan after 17h00.Vusumuzi even phoned me to confirm my paymen***** now Monday the 19th Jan more than 72hrs I still havent received my refund.Why is clientele treating their clients like this.Please c
KS
Kwena S's update19 Jan 2026, 10:45
Reviewer Update
Im so angry and disgusted by Clientele.As they responded that I will get my refund by the 17th Jan after 17h00.Vusumuzi even phoned me to confirm my paymen***** now Monday the 19th Jan more than 72hrs I still havent received my refund.Why is clientele treating their clients like this.Please c