MH
Mariska H
1 reviews | Active since Oct 2021
27 Oct 2021, 14:35
Clientele refund
Worst company ever. Took money out of my account on the 20th of october 2021 to wichi did not agree phoned them and money still not refunded
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Replies (2)
Clientele Life's replyOfficial
27 Oct 2021, 15:54Dear Mariska gert H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply27 Oct 2021, 15:54
Official
Dear Mariska gert H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
29 Oct 2021, 12:31Dear Mariska gert H,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Best regards,
Clientele Life's reply29 Oct 2021, 12:31
Official
Dear Mariska gert H,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Best regards,