NG
Noxolo G

1 reviews | Active since Jul 2013

04 Feb 2024, 16:31

CLIENTELE R310 **** of SASSA Pensioners & Grant Recipients via CAPITEC BANK

Warning to ALL Capitec Bank users who receive their SASSA grants & pensions to RUN AWAY when a CLIENTELE agent tries talking to them! These supposed CLIENTELE agents operate in Township Malls like Protea Gardens, Maponya Mall etc. My Pensioner mother was ****med by one of CLIENTELE's Top Earning Agent called Ntuthuko at Protea Gardens Mall. He told her that Clientele was running a promotion to assist SA Citizens through these harsh economic times we're all facing. He told my mother that Clientele was looking for SASSA pensioners & grant recipients with Capitec Bank Accounts, as the money can ONLY be credited to THEM via their Capitec Bank accounts for 3 months straight! This would be on condition that this R310 is used at Usave, Shoprite and Pick n' Pay ONLY!... NO PASKISTANI SHOPS or others! My poor mother, believing this, gave Ntuthuko, the Clientele Top Soweto Sales ***** Agent her Capitec Bank details. Ntuthuko further got my mother to do a voice confirmation on HIS phone with him saying "I Ntuthuko have explained all the details to this client i.e 'gullible old foolish pensioner'.... and that Clientele will give you 3 months R310 vouchers (probably paused at this point obviously!).... (Then my mother, voice confirmed that he'd explained) Then Ntuthuko got her to confirm that she was advised she may only buy from the selected stores he advised her of and my mother 'voice confirmed that too.' I'm certain when we request and get these voice recordings there'll be sounding completely different as Ntuthuko would have recorded only what makes him one of "Clientele's Top Sales Agents!" Ntuthuko in fact *******ly sold my mother a R310 policy for god only knows what! On Friday Clientele debited her account after she'd informed them that she'd been ******* into this ******** contract! Interestingly when she went to Capitec Bank to reverse this Debit Order, she was told Capitec CAN NOT REVERSE IT! HOW CONVENIENT FOR CLIENTELE AND THEIR FRIEND CAPITEC BANK!

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Replies (2)
NG
Noxolo G's update04 Feb 2024, 17:17
Reviewer Update
His name is Ntobeko not Ntuthuko
Clientele Life
Clientele Life's reply05 Feb 2024, 09:32
Official
Dear Noxolo G, 

We confirm receipt of the concerns raised and we apologize for any inconvenience caused. 
 
We were unable to reach you at the cell phone number you provided for the purpose of discussing and addressing your complaint.
            
Our system could not locate a policy using the policy number provided. Please check the policy number and respond to the email we have sent you with your mother's ID number, or the mobile number she used to register the policy, so we can escalate your query to the relevant department.
           
Yours sincerely, 
 
Lindiwe Mabizela 
Service Support Specialist 
Clientele Life