tT
treemann T
1 reviews | Active since Aug 2016
07 Dec 2018, 18:21
Clientele quick to sign up - slow to help - slow after signed up, worried what it will be like if I ever need to claim.
I have a hospitable plan which had a exclusion on it for the period of two years, I have now asked Clientele twice to supply me in writing that my cover is now exclusion free - no response first time - second time they were going to get back to me 4/5 weeks now. Seems they do not want to put things on paper ???? Also needed to up cover eish ! .................................. nutting - no response .
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Replies (2)
Clientele Life's replyOfficial
10 Dec 2018, 11:36We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply10 Dec 2018, 11:36
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
19 Dec 2018, 10:01Dear Dave A
Our records indicate that your query was resolved on 11 December 2018
We have also attached the Policy Terms and conditions which confirms the manner in which the policy is designed.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Service Support Supervisor
Clientele Life's reply19 Dec 2018, 10:01
Official
Dear Dave A
Our records indicate that your query was resolved on 11 December 2018
We have also attached the Policy Terms and conditions which confirms the manner in which the policy is designed.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Service Support Supervisor