PR
Palesa R
1 reviews | Active since Jan 2020
08 Jan 2020, 17:40
Clientele preys on the poor
Its been a awful experience following up on my aunt's funeral claim. My aunt covered her sister in her policy and forwarded required documents (Policyholder ID, deceased ID copy, death certificate to *** via fax, The burial is scheduled for the 11 Jan 2020 and to date Clientele has not paid a cent. SHE HAS FAXED THE BI1663 TWICE. This women is a domestic worker who makes an effort to pay her premiums every month and for you to treat her like this when she needs you to come through is disgusting.
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Replies (2)
Clientele Life's replyOfficial
09 Jan 2020, 08:49Dear Palesa R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply09 Jan 2020, 08:49
Official
Dear Palesa R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
13 Jan 2020, 08:12Dear Palesa R,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with Ms Mamali regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with Ms Mamali regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply13 Jan 2020, 08:12
Official
Dear Palesa R,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with Ms Mamali regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with Ms Mamali regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department