1 reviews | Active since Dec 2018
Clientele POOR SERVICE, shows no remorse
My Granny opened a life policy with clientele in June 2017, The agent assured my granny that the policy will be in running from the day she opened it. She advised the agent that she did not want to give her banking details as the persons she wants to cover, information in not on hand. The agent assured her to not worry as the policy will start immediately, she proceeded to give her banking details and the debit orders went off as of July 2017 with no persons covered, the agent promised to get back to her to receive the persons details however this never happened. On December 5th 2017 she made contact with clientele for the forms as they never got back to her. She sent back the details to clientele on December 8th. A year has passed by on 16th December 2019 one of the members insured passes on and she puts in a claim on the 21st when she received the death certificate, the agent never informed her the waiting period was 12 months, however the persons life exceeded 12 months. Clientele now tells her that her claim was not successful as her period does not exceed 12 months.
Keeping in mind : She emailed the persons details to be I sure on December 8 2017
Person dies December 16 2019
She put in the claim December 21 2019
Clientele is a company full of lies and agents are cooking people of finer details to score a signature. This needs to stop in the event of family death you do not need this kind of service. I would never recommend anyone to sign up a policy with clientele.
POOR SERVICE
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We thank you for bringing this matter to our attention and allowing us to address the concerns raised. Please be informed that we have been in contact with the Policyholder Mrs Theresa Goretti Stewart and we have explained the reasons why the claim was invalid. She has since requested for the policy to be cancelled.
We trust that this is all you require at this time, however do feel free to contact us again should you need any further assistance.
Kind Regards,
Lindiwe Mabizela
Service Support Specialist
We thank you for bringing this matter to our attention and allowing us to address the concerns raised. Please be informed that we have been in contact with the Policyholder Mrs Theresa Goretti Stewart and we have explained the reasons why the claim was invalid. She has since requested for the policy to be cancelled.
We trust that this is all you require at this time, however do feel free to contact us again should you need any further assistance.
Kind Regards,
Lindiwe Mabizela
Service Support Specialist