VN
Veloshnee N
1 reviews | Active since Nov 2014
13 May 2024, 05:49
Clientele Poor Service
I have been trying to get assistance with my claim for over 10 months. Clientele has mess up my policy but refused to correct this.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
13 May 2024, 12:23Dear Veloshnee N,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply13 May 2024, 12:23
Official
Dear Veloshnee N,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
06 Jun 2024, 13:06Dear Veloshnee N,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) tried contacting you regarding this claim, but the 2 attempts were unsuccessful and that your claim is still currently being assessed and was brought to our Supervisors attention.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) tried contacting you regarding this claim, but the 2 attempts were unsuccessful and that your claim is still currently being assessed and was brought to our Supervisors attention.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply06 Jun 2024, 13:06
Official
Dear Veloshnee N,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) tried contacting you regarding this claim, but the 2 attempts were unsuccessful and that your claim is still currently being assessed and was brought to our Supervisors attention.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) tried contacting you regarding this claim, but the 2 attempts were unsuccessful and that your claim is still currently being assessed and was brought to our Supervisors attention.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department