JW
Jacques W
1 reviews | Active since Oct 2025
11 Oct 2025, 16:01
Clientele poor service
I have cancelled my policy 4 September 25, got an email response 10 September 25 stating that money will be paid within 8 days. Its now 10 October 25 and still no payment received. I have reached out numerous times to ***. Every time I get a new ref no. Still no resolution.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
13 Oct 2025, 08:51Dear Jacques W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply13 Oct 2025, 08:51
Official
Dear Jacques W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
13 Oct 2025, 11:33Dear Jacques W,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Saver Endowment Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Saver Endowment Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply13 Oct 2025, 11:33
Official
Dear Jacques W,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Saver Endowment Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Saver Endowment Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
13 Oct 2025, 13:18 Dear Jacques W,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that we need a certified copy of you ID, not older than three months so that we may fast-track you encashments.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that we need a certified copy of you ID, not older than three months so that we may fast-track you encashments.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply13 Oct 2025, 13:18
Official
Dear Jacques W,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that we need a certified copy of you ID, not older than three months so that we may fast-track you encashments.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that we need a certified copy of you ID, not older than three months so that we may fast-track you encashments.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Oct 2025, 09:54Dear Jacques W,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As per our telephone discussion, we have confirmed that the documents were received and the claim payment has been processed. You should receive payment with 24/48 hours.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As per our telephone discussion, we have confirmed that the documents were received and the claim payment has been processed. You should receive payment with 24/48 hours.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply14 Oct 2025, 09:54
Official
Dear Jacques W,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As per our telephone discussion, we have confirmed that the documents were received and the claim payment has been processed. You should receive payment with 24/48 hours.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As per our telephone discussion, we have confirmed that the documents were received and the claim payment has been processed. You should receive payment with 24/48 hours.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life