1 reviews | Active since Apr 2019
Clientele Poor Service
I am not happy about the handling of the hospital claim as clientele claims division staff demonstrated high level of incompetency and lies; at first they said that my claim was declined due to outstanding premiums as the only reason, immediately I sent proof of payment then I went to their offices in Rivonia they confirmed receipt of proof of payments and said they will pay, eventually while waiting at their offices they said they declined the claim due to illness not being covered by the policy. Today they sent sms saying the payment is being processed and only to find out they are going to pay R3100 instead of R21 200; simply escaping by all means not to pay
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
At the outset we would like to apologise for the service received regarding the assessment of your claim. We have since sent a detailed written response to the email address we have on record. We trust you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely, Claims Department
Best regards,
At the outset we would like to apologise for the service received regarding the assessment of your claim. We have since sent a detailed written response to the email address we have on record. We trust you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely, Claims Department
Best regards,