RJ
Ricardo J
1 reviews | Active since Oct 2020
02 Oct 2020, 08:47
CLIENTELE POOR SERVICE
Clientele, it has been 2 months since ive been waiting on my refund. i have spoken to the call centre numerous times wasting my airtime and people making empty promises about refunding money to my account. why is it such a struggle? i want to rather close this clientele policy and look for another funeral insurance.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
02 Oct 2020, 09:08Dear Ricardo J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Oct 2020, 09:08
Official
Dear Ricardo J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Oct 2020, 13:30Dear Ricardo J, Thank you for raising your concerns with us. We confirm that Judith Mboweni made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Clientele Life's reply02 Oct 2020, 13:30
Official
Dear Ricardo J, Thank you for raising your concerns with us. We confirm that Judith Mboweni made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life