RT
REFENTSE T
1 reviews | Active since Mar 2026
26 Mar 2026, 09:06
Clientele policy notice period
My mother canceled a policy with clientele today (25/03/2026). However, she was informed that a 60 day notice is applicable. Meaning, according to the consultant, she is liable for 2 months worth of premiums for a policy she cannot benefit from.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
26 Mar 2026, 09:57Dear REFENTSE T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply26 Mar 2026, 09:57
Official
Dear REFENTSE T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
27 Mar 2026, 15:56Dear Refentse T,
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order. Regards, Market Conduct
Clientele Life's reply27 Mar 2026, 15:56
Official
Dear Refentse T,
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order. Regards, Market Conduct
RT
REFENTSE T's updateReviewer Update
27 Mar 2026, 22:24My mother and I did get a call from the Clientele investigator. She informed us that the two months "penalty" is due to Sassa process and Clientele should be contacted for a refund.
I am appreciative of the timely response in this matter.
I am appreciative of the timely response in this matter.
RT
REFENTSE T's update27 Mar 2026, 22:24
Reviewer Update
My mother and I did get a call from the Clientele investigator. She informed us that the two months "penalty" is due to Sassa process and Clientele should be contacted for a refund.
I am appreciative of the timely response in this matter.
I am appreciative of the timely response in this matter.
Clientele Life's replyOfficial
30 Mar 2026, 09:35Dear Refentse T,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
Clientele Life's reply30 Mar 2026, 09:35
Official
Dear Refentse T,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct