AM
ABUENG M
1 reviews | Active since Oct 2025
16 Oct 2025, 10:52
Clientele Policy
I had a Policy with Clientele for 3 years. I had a crisis of needing the Lawyer they told me that I dont pay policy enough or they wont be able to assist me with the lawyer. I cancelled the plan as i could not get any assistance. now the have been deducting 160.00 every month to my acc even though i cancelled. can you please assist and reimburse me all my money
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
16 Oct 2025, 11:07Dear Abueng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply16 Oct 2025, 11:07
Official
Dear Abueng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
AM
ABUENG M's updateReviewer Update
16 Oct 2025, 11:57What I need is all my money back.
AM
ABUENG M's update16 Oct 2025, 11:57
Reviewer Update
What I need is all my money back.
Clientele Life's replyOfficial
16 Oct 2025, 13:21Dear Abueng M,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply16 Oct 2025, 13:21
Official
Dear Abueng M,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
17 Oct 2025, 10:58Dear Abueng M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply17 Oct 2025, 10:58
Official
Dear Abueng M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's replyOfficial
17 Oct 2025, 15:58Dear Abueng M,
Your complaint was received and investigated. The sales call was reviewed and it was found that permission to debit was obtained from you and the correct sales process was followed. Lerato Putuka from our Market Conduct department has been in contact with you and provided you with feedback. Unfortunately you were not satisfied with the findings and the conversation was not concluded, the Investigator attempted to contact you again to finalise the complaint.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Your complaint was received and investigated. The sales call was reviewed and it was found that permission to debit was obtained from you and the correct sales process was followed. Lerato Putuka from our Market Conduct department has been in contact with you and provided you with feedback. Unfortunately you were not satisfied with the findings and the conversation was not concluded, the Investigator attempted to contact you again to finalise the complaint.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Clientele Life's reply17 Oct 2025, 15:58
Official
Dear Abueng M,
Your complaint was received and investigated. The sales call was reviewed and it was found that permission to debit was obtained from you and the correct sales process was followed. Lerato Putuka from our Market Conduct department has been in contact with you and provided you with feedback. Unfortunately you were not satisfied with the findings and the conversation was not concluded, the Investigator attempted to contact you again to finalise the complaint.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Your complaint was received and investigated. The sales call was reviewed and it was found that permission to debit was obtained from you and the correct sales process was followed. Lerato Putuka from our Market Conduct department has been in contact with you and provided you with feedback. Unfortunately you were not satisfied with the findings and the conversation was not concluded, the Investigator attempted to contact you again to finalise the complaint.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,