Clientele policy claim not paidout even though i am upto date with premiums

Good day

Policy No:***

Regarding to your letter it looks like you did not take my complain serious,and you try by all means to **** my policy.April was paid if you did not check,June is month that my mother passed on(26 june 2024) so get your facts right.

May was not paid due to changing of bank acc,from nedbak to tymbank and i talked to your agent and she told me you don't debt tymbank,and i asked her where can i pay my policy by hand but she dropped the phone,without telling me where i can pay.

And on that sms they say my policy will lapse in 60 days,but my mother passed away before 60 days so why are you trying to **** my policy.please check your phone records for June you will hear i was trying to pay my policy.

Go again to your phone records check if i told your agent to debt on (25),what i told your agent is that im getting my pay every week so they take money every last friday of the month. My policy is still active and never lapsed, but you are failing to payout my claim this is day light *******.