Clientele policy

Dear Petros N,

Thank you for raising your concerns and bringing this matter to our attention.

We have attempted to contact you today on the provided mobile number to discuss and address your complaint, to no success.  The phone rings twice then gets diverted to voicemail. 
 
Please note that an email was sent to you, kindly respond to the email and provide us with an alternative number or convenient time to call you in order for us to conclude our investigations.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindiwe Mabizela
Service Support Specialist 
Clientele Life

Dear Petros N,
 
Thank you for raising your concerns and allowing us the opportunity to resolve the matter. 
 
As per our telephonic discussion, feedback has been provided regarding your concerns raised.  We have confirmed that your policy is still active and provided available options instead of cancelling.  You have opted to continue with the policy, we confirm that we have made the changes as requested and sent the updated policy documents to your email.
 
Furthermore we would like to thank you for entrusting us with your policy.  We however apologise for any inconvenience you may have experienced. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Lindiwe Mabizela
Service Support Specialist 
Clientele Life