HH
Happiness H

1 reviews | Active since Feb 2016

28 Jun 2022, 14:41

Clientele, Please stop taking our money from our bank accounts

My name is Asanda Magwaza. I have a problem with Clientele Life. they send me an sms on the 22nd of June informing me that they will deduct the amount of R430.00 from my bank account and I was shocked because i don't have any account with them or policy. I emailed clientele to asked them what going on as im not working and i never give them my details and I also don't have an account with them. today on the 28th I received a call from them (Clientele) they told me that i gave my details to Ndumiso Makhoba which i don't even know whose that. When i tell the lady who called me she said if i didn't give IFA people my details I have to go to Police station and do the Affidavit explaining that I don't know them and send to Clientele. My worry is, it happened to my mother last year in 2021. Clientele Life took the my mother's money without her concerned and they told her the same thing that she must do the affidavit for them to stop the debit order. It is sad because I'm not working but and I will never give people my personal details to debit my bank account. I'm now scared to use my bank account because i know that Clientele can take any cash come through in my account as they did to my mother. My contact number is *** Regards, Asanda Magwaza

0
Replies (4)
Clientele Life
Clientele Life's reply28 Jun 2022, 15:21
Official
Dear Happiness H 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  
 
HH
Happiness H's update13 Jul 2022, 11:51
Reviewer Update
Good Day,
Please can anyone from Clientele Life give a feedback if my issue is resolved as they requested me to send them affidavit which I did but i don't get a respond if my issue is resolved or not.
Clientele Life
Clientele Life's reply25 Jul 2022, 13:42
Official
Dear Happiness H  

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
 
We confirm that your matter has been investigated by Market Conduct and that one of our investigators has been in contact with you to provide the necessary feedback.
 
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
 
We would like to apologise for any inconvenience caused in this regard.
 
We trust you find this in order.  However, should you wish to contact us again please do not hesitate to do so.
 
Regards,

Market Conduct
 
HH
Happiness H's update25 Jul 2022, 16:25
Reviewer Update
Thank you so much. I really appreciate your assistance on this matter and the issue is resolved.