Clientele please refund and cancel the debit order that you depited from my mom's account without an agreement

I found out that my mother was ****med by clientele agent at Thohoyandou the agent told my mother that she Is from the department of health she want to see her vaccination card and ID so that she can get a complimentary money for elderly that got fully vaccinated and her account where the money will be deposited and ask her to sighn since my mother can not read English she just signed , and now we are finding out when R780 is already debited . There's no way that she can sign up for funeral policy coasting that much because she can not even afford it feel like clientele does not really take people serious from the feedback back that I got saying that our claim have been rejected we can not be refunded I am not happy at all I want Justice for my mother after my mother went to police station to get affidavit stating that she never joined anything with clientele life . I feel like this company is taking advantage because she is an old lady