1 reviews | Active since Nov 2017
Clientele please double check details
On the 1st of Nov 2017 a debt order of over R300 went off my account, could not reverse it online so I had to call the bank, it was reversed and I was obviously charged for services fees, I was then advised to call Clientele to cancel the debit order as I knew nothing about it! I spoke to Peter whom when I gave the ref number, told me it was Ayanda's policy from KZN I am Thandeka from JHB. I asked him to make sure it never happens again as I am currently unemployed and this is messing up my account. And he told me the matter will be resolved in a few days. Today I get a phone call from Nonhlanhla who told me that this debit order will go off again and I will be refunded after 5 working days, as for me claiming for bank charges I have to send them my bank statement, of which Ia gain this will take my time and the money that I do not have,
I just wish Clientele can check these things before frustrating people they way they have me. Ayanda knowing that you took out a policy why dont you call to follow up when you see the payment hasnt gone out of your account.
Im so mad right now!!!! How do people even trust you to take out life policies if you dont even know how to proof read and verify info given to you!!!!
Mxm
Thank you raising your concerns with us.
Your query has been escalated to the relevant department and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you raising your concerns with us.
Your query has been escalated to the relevant department and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
An investigation was conducted and fount that your banking details were provided to us. We take pride in our service offering to clients and a review like yours is regarded in a very serious light.
We would thus like to unreservedly apologise for this misconduct. Corrective measures have been implemented for this from perpetuating.
We confirm that one of our Investigators (Nonhlanhla) attempted to contact you telephonically on the 23 November 2017 to assist you with reimbursing your bank charges. Regrettably there are certain documents and information which is required to enable us to do so.
Furthermore, we acknowledge that you are not satisfied with the outcome of the matter and confirm that the escalation process have been sent to you via SMS.
Dalene van Rayne
Supervisor
Compliance
Thank you for raising your concerns and bringing this matter to our attention.
An investigation was conducted and fount that your banking details were provided to us. We take pride in our service offering to clients and a review like yours is regarded in a very serious light.
We would thus like to unreservedly apologise for this misconduct. Corrective measures have been implemented for this from perpetuating.
We confirm that one of our Investigators (Nonhlanhla) attempted to contact you telephonically on the 23 November 2017 to assist you with reimbursing your bank charges. Regrettably there are certain documents and information which is required to enable us to do so.
Furthermore, we acknowledge that you are not satisfied with the outcome of the matter and confirm that the escalation process have been sent to you via SMS.
Dalene van Rayne
Supervisor
Compliance