GM
Gift M
1 reviews | Active since Mar 2020
25 Mar 2020, 06:08
Clientele please bring back my money because I cancelled this policy but still money is being deducted from my account
I once opened a Clientele policy around December but then I cancelled it after losing my job around mid January, but then last month Clientele deducted R210 from my account then I went back to the lady who helped start up the policy she assisted me in cancelling it. Yesterday Clientele deducted R210 again from my account, I now dont understand what is happening because I cancelled that policy not once How can I get my money back from Clientele???
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Replies (2)
Clientele Life's replyOfficial
25 Mar 2020, 08:53Dear Gift M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply25 Mar 2020, 08:53
Official
Dear Gift M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
26 Mar 2020, 16:16 Dear Gift M
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
As per our telephonic discussion, we confirmed that we have no records which indicate a previous request to cancel your policy.
We confirm that your policy has since been cancelled, however, should you change your mind and which to continue with the policy, we encourage you to please contact us and we will gladly welcome you back as a valued client.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply26 Mar 2020, 16:16
Official
Dear Gift M
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
As per our telephonic discussion, we confirmed that we have no records which indicate a previous request to cancel your policy.
We confirm that your policy has since been cancelled, however, should you change your mind and which to continue with the policy, we encourage you to please contact us and we will gladly welcome you back as a valued client.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor