Clientele playing games with my life.

I have been trying for over a week now to get assurance in writing from Clientele that if I am vaccinated it will not compromise the payout of my Life Policies. There is a rumor that the COVID vaccines are considered a “Medical Trial”.

Clientele have contacted by telephone twice now and promised me said written assurance but to date I have not received any such assurance.

I keep requesting a Manager to make contact with me but to date nothing.

I seem to be stuck in Clientele’s customer service admin loop where I am sent from pillar to post. I keep having to give my details to “consultants” contacting me but then hear nothing further.

This is extremely concerning to me. I am not able to have the vaccine until Clientele gives me the assurance in writing. I am paying over R3000 per month on my Policies.

Really poor and *********** customer service.