1 reviews | Active since Jun 2026
Clientèle Perks/Royalty ****!!! DON'T GET ****MED!! Don't trust them
Do not get tempted by the Clientèle Royalty / Clientèle Perks ****. They approach you in the mall and tell you it's easy to cancel, you can cancel anytime but don't tell you it's impossible and will refuse a refund by making excuses. It is an absolute trap designed to bleed your bank account. They charge R170 a month for absolutely nothing. A normal movie ticket costs the exact same price. There are zero savings, zero actual benefits, and absolutely nothing special about this program. It is a complete financial rip-off. The moment you realize it is useless and try to get your money back, the nightmare begins. Their call center is designed to make you jump through endless hoops. They put you on hold for hours, transfer you between departments, drop your calls, and subject you to scripted agent responses. They do everything in their power to exhaust you so you just give up and let them keep your cash. They hide behind predatory fine print, a useless 5-day cooling-off clause, and an forced 31-day notice period just to squeeze out one last month of unearned money. They deliberately lock your bank account into a DebiCheck mandate so you cannot instantly dispute it on your banking app. Just Google this company or read the horror stories on Facebook—thousands of South Africans are falling into this exact same trap. It is predatory corporate behavior at its worst. I demand that Clientèle cancel this useless contract immediately, remove my personal details from their database, and refund my R170. Do not reply with a generic copy-paste template. Have an executive manager call me to confirm the cancellation today!
They'll keep charging your account and take your last cent
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
I would like to provide an update on this matter.
After posting this review, Mr Vusumuzi Dlamini from Clientèle's Legal/Investigations team contacted me directly regarding my complaint. From our first conversation, he treated my concerns with respect, took ownership of the matter, and kept me updated throughout the process.
What I appreciated most was that he did not simply acknowledge the complaint and move on. He followed up consistently, kept me informed of the progress being made, and remained committed to resolving the matter until it was concluded.
My concerns have now been addressed and the matter has been successfully resolved.
Thank you, Mr Dlamini, for your professionalism, patience, and willingness to go the extra mile to assist me. It is only fair that I acknowledge the effort you invested in resolving this matter, and I sincerely appreciate your assistance.
If I had the option to update my original rating, I would gladly change it from 1 star to 5 stars based on the service, communication, and commitment shown in resolving my complaint.
I would like to provide an update on this matter.
After posting this review, Mr Vusumuzi Dlamini from Clientèle's Legal/Investigations team contacted me directly regarding my complaint. From our first conversation, he treated my concerns with respect, took ownership of the matter, and kept me updated throughout the process.
What I appreciated most was that he did not simply acknowledge the complaint and move on. He followed up consistently, kept me informed of the progress being made, and remained committed to resolving the matter until it was concluded.
My concerns have now been addressed and the matter has been successfully resolved.
Thank you, Mr Dlamini, for your professionalism, patience, and willingness to go the extra mile to assist me. It is only fair that I acknowledge the effort you invested in resolving this matter, and I sincerely appreciate your assistance.
If I had the option to update my original rating, I would gladly change it from 1 star to 5 stars based on the service, communication, and commitment shown in resolving my complaint.
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct