MM
Masego M

1 reviews | Active since Jan 2025

08 Jan 2025, 18:24

Clientele perks sales people are very unprofessional and ****s

I didn’t expect for this huge famous company to be such a ****. You need to review and evaluate the people you’re hiring CLIENTELE. So unprofessional, ********* and coercive in a sense that they don’t give you truthful and enough information about the implications of joining their policies, so you can make a decision accordingly. Today I was made to believe something that wasn’t true about Clientele perks. That guy said I have an option to choose to continue with the service by choosing whether to pay at the end of the month or not after exhausting the free vouchers. He made it seem like I’m applying for free trial which can be cancelled at any time. I agreed. Later on today I decided to do my research on this only to see bad reviews and people saying they’ve lost their monies to clientele unknowingly. I decided to cancel because of the bad reviews only to be disappointed by the poor service. Call agents are nowhere to be found, applying is easy but getting out is hard.

I just want to cancel this thing. I haven’t used any voucher therefore it would be unfair and evil for you to take my money whilst being **** to about your services.

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Replies (4)
MM
Masego M's update09 Jan 2025, 00:22
Reviewer Update
He even created debit orders and accepted them without me fully consenting to this. I couldn’t even see the my phones screen properly as he was saying he needs to confirm through my phone. He **** about the terms and conditions of the policy. He ******* me into thinking that I can manually pay for perks whenever I want to use the vouchers.
Clientele Life
Clientele Life's reply09 Jan 2025, 08:45
Official
Dear Masego M, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
MM
Masego M's update09 Jan 2025, 17:43
Reviewer Update
I got helped by a call agent earlier today and she cancelled the policy. She understood my situation which makes me feel 100% satisfied with her service. The policy was immediately cancelled and I’m grateful for the prompt service. Later on today I received a call from another agent who did a follow up and advised me to go and do a stop order at the bank of which I had already done. They somehow changed the first impressions I had about Clientele. Thanks to those 2 professional ladies 🙏.
Clientele Life
Clientele Life's reply10 Jan 2025, 08:41
Official
Dear Masego M, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct Department has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback. 

As discussed, the escalation process was sent to your cell number.

We trust you find this in order and that this matter has been resolved to your satisfaction.

Regards,

Market Conduct