Clientele Perks Rewards Misinformation

Their people, the ones who stop you in malls are not truthful. They had sold me the idea that I pay ONLY IF I used the rewards. No rewards used but my account gets debited. I go back to the guy and he tell me to delete the app and everything will be fine but soon after, my account is debited in the follow month again. I call them desperately to reverse it and unfortunately it was a day before Christmas so they were not available. I call again in January and this time they say they will debit again because I cancelled late. Like ***? I will be paying the third time, no rewards used but I'll be paying? Hhay Clientele Perks, stop lying to people. We work hard for money! And this thing that you must call for a cancelation, emails?! We wait on the line for so long just to run out on airtime... Sheesh man! Such a hassle.