N
Ntombizodwa
1 reviews | Active since Oct 2025
01 Sept 2026, 13:51
Clientele Perks rewards
Clientele rewards is ****ming people to join the program telling us that if you don't claim for the rewards it will automatically cancel only to see debit orders going off and it doesn't even notify you, you will only be aware of the debits when checking your statement.
When you ask them to cancel they give you the go around and continue taking your money and refuse to refund you. They will send you a cancellation letter but still debit. So be warned, do take these perks clientele rewards as there's nothing interesting about it.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
01 Sept 2026, 19:39Dear Ntombizodwa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply01 Sept 2026, 19:39
Official
Dear Ntombizodwa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
03 Sept 2026, 15:53Dear Ntombizodwa N,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback.
Your complaint has been escalated to our Client Services department for further investigation regarding the cancelation of the policy.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback.
Your complaint has been escalated to our Client Services department for further investigation regarding the cancelation of the policy.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply03 Sept 2026, 15:53
Official
Dear Ntombizodwa N,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback.
Your complaint has been escalated to our Client Services department for further investigation regarding the cancelation of the policy.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback.
Your complaint has been escalated to our Client Services department for further investigation regarding the cancelation of the policy.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's replyOfficial
03 Sept 2026, 16:17Dear Ntombizodwa N,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We apologise that our conversation was cut short by a bad network connection; we tried to contact you again yesterday and today without success.
As we discussed over the phone, we have cancelled the plan and will refund the August 2026 premium. Payment of the refund will be processed within 5-10 business days.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support
Clientèle Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We apologise that our conversation was cut short by a bad network connection; we tried to contact you again yesterday and today without success.
As we discussed over the phone, we have cancelled the plan and will refund the August 2026 premium. Payment of the refund will be processed within 5-10 business days.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply03 Sept 2026, 16:17
Official
Dear Ntombizodwa N,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We apologise that our conversation was cut short by a bad network connection; we tried to contact you again yesterday and today without success.
As we discussed over the phone, we have cancelled the plan and will refund the August 2026 premium. Payment of the refund will be processed within 5-10 business days.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support
Clientèle Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We apologise that our conversation was cut short by a bad network connection; we tried to contact you again yesterday and today without success.
As we discussed over the phone, we have cancelled the plan and will refund the August 2026 premium. Payment of the refund will be processed within 5-10 business days.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support
Clientèle Life