AK
Alinah K
1 reviews | Active since Jun 2026
26 Aug 2026, 07:48
CLIENTELE PERKS REWARD A NIGHMARE AND ****MERS
I called in June to cancel my clientele perks policy and i spoke to Monica who advised that she will send through a request and i will receive a call from her retentions dept to assist with cancelling the policy. Till now i have not been assisted. I called again in July and spoke to Kathleho or Kutlwano who advised that they having a backlog however i will get a call. Till today my money has been deducted and i have nit even used those stupid perks. I want my money back. CLIENETLE IS THE WORSE COMPANY THAT YOU CAN TAKE ANYTHING WITH THEM THEIR SERVICE IS VERY BAD. SOMEONE PLEASE ASSIST ME URGENTLY.
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Replies (2)
Clientele Life's replyOfficial
26 Aug 2026, 09:20Dear Alinah K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply26 Aug 2026, 09:20
Official
Dear Alinah K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
26 Aug 2026, 11:13Dear Alinah K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. At the outset we would like to apologise for the delay in response to your cancellation request. As we discussed over the phone, we have cancelled the plan and will refund the August premium. Payment of the refund will be processed within 24 to 48 business hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. At the outset we would like to apologise for the delay in response to your cancellation request. As we discussed over the phone, we have cancelled the plan and will refund the August premium. Payment of the refund will be processed within 24 to 48 business hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist Clientele Life
Clientele Life's reply26 Aug 2026, 11:13
Official
Dear Alinah K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. At the outset we would like to apologise for the delay in response to your cancellation request. As we discussed over the phone, we have cancelled the plan and will refund the August premium. Payment of the refund will be processed within 24 to 48 business hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. At the outset we would like to apologise for the delay in response to your cancellation request. As we discussed over the phone, we have cancelled the plan and will refund the August premium. Payment of the refund will be processed within 24 to 48 business hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist Clientele Life