TL
Tsholetsang L
1 reviews | Active since May 2014
02 Dec 2024, 10:19
Clientele Perks misleading
I was misled by one of the employees from clientele perks, when he was busy telling me about the clientele perks as he made a mandate on my phone for debit order of R 150,00 and not telling me that this will be a debit all he just just to me is that we giving vouchers and explained the product to me to my surprise I was debit and I called in and they told me that they will delete my profile however, they will not be refunding me and after I told them what happened.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
02 Dec 2024, 14:14Dear Tsholetsang
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply02 Dec 2024, 14:14
Official
Dear Tsholetsang
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
TL
Tsholetsang L's updateReviewer Update
02 Dec 2024, 19:08Thank you Judith
TL
Tsholetsang L's update02 Dec 2024, 19:08
Reviewer Update
Thank you Judith
Clientele Life's replyOfficial
03 Dec 2024, 16:17Dear Tsholetsang,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Yours sincerely, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Yours sincerely, Market Conduct
Clientele Life's reply03 Dec 2024, 16:17
Official
Dear Tsholetsang,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Yours sincerely, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Yours sincerely, Market Conduct