Clientele Perks is Useless for me
Good day,
I would like to cancel the Clientele Perks service and debit order on my account with immediate effect. My email is *** and contact number ***.
Thank you
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
18 Aug 2023, 11:52Dear Successful M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply18 Aug 2023, 11:52
Official
Dear Successful M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
18 Aug 2023, 14:21Dear Successful M,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per our telephone discussion, the policy has been cancelled. The cancellation was made outside of the 31-day cooling off period so there will be no refund. Additionally, we require 31 days' notice to cancel the debit from the bank, August will be the last deduction and no refund will be provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per our telephone discussion, the policy has been cancelled. The cancellation was made outside of the 31-day cooling off period so there will be no refund. Additionally, we require 31 days' notice to cancel the debit from the bank, August will be the last deduction and no refund will be provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
Clientele Life's reply18 Aug 2023, 14:21
Official
Dear Successful M,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per our telephone discussion, the policy has been cancelled. The cancellation was made outside of the 31-day cooling off period so there will be no refund. Additionally, we require 31 days' notice to cancel the debit from the bank, August will be the last deduction and no refund will be provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per our telephone discussion, the policy has been cancelled. The cancellation was made outside of the 31-day cooling off period so there will be no refund. Additionally, we require 31 days' notice to cancel the debit from the bank, August will be the last deduction and no refund will be provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life