SM
Sanele M
1 reviews | Active since Dec 2020
23 Aug 2024, 10:01
Clientele Perks is a *******!!!
Clientele is the worst insurance company I have ever dealt with. It's very hard to cancel with them, they kept me on hold for over 30 minutes with no assistance. Whenever you finally get through to an agent they ask you the same questions and put you back on hold until your airtime runs out. They have terrible service and do not even deserve this one star. Please just allow me to cancel my policy I beg you!!!!!
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
23 Aug 2024, 14:24Dear Sanele M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 Aug 2024, 14:24
Official
Dear Sanele M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
23 Aug 2024, 15:58Dear Sanele M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply23 Aug 2024, 15:58
Official
Dear Sanele M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
26 Aug 2024, 11:18Dear Sanele M,
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated the options available to you and you confirmed that
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated the options available to you and you confirmed that
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply26 Aug 2024, 11:18
Official
Dear Sanele M,
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated the options available to you and you confirmed that
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated the options available to you and you confirmed that
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life