1 reviews | Active since Oct 2016
Clientele Perks is a ****
Clientele perks is a ****. And agent assisted me with signing up for the plan. On the 14 October 2023. I got home in the afternoon and sent an cancelation email. With no response to the email. I call in and the plan was on canceled then. My account with debited on the 7 November 2023.
The consultant advised me that they need to investigate if I used the plan. Which understood and I also advised her that I didn't use it.
I did not receive any feedback from them. I had to call in. A consultant advised me I will get the refund on the 28 November 2028. After the 28 November I did not get the money I called in again to follow up and I was told I can't get the refund because I used the vouchers. I've asked them to provide me with the evidence and still nothing. All they can say is that I used the vouchers on the 14 October 2023. Which I never did because I canceled the app that very day I took it out.
I've logged a complaint and the feedback is I used the vouchers. I keep asking for evidence like which cinemas was the vouchers used or which movie was watch with the voucher. I don't get feedback. I would like to have my refund.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life