Clientèle Perks ignored cancellation emails and processed unauthorized DebiCheck deduction

I am writing to expose Clientèle Perks for an unauthorized deduction. I formally cancelled my Perks policy in writing on the 16th of last month, followed by a reminder on the 20th.

Despite revoking my authorization, Clientèle ignored my emails and processed a DebiCheck deduction of R170 from my Capitec account anyway.

I have received an auto-response with Case ID: bwU9te and Ticket: ncmZTS, but I have not received my money. This is a direct breach of the Consumer Protection Act. I demand an immediate EFT refund of my R170 and the removal of the DebiCheck mandate.