RD
Ridhaa D
1 reviews | Active since Sept 2026
01 Sept 2026, 09:25
Clientele Perks deducting money from acount even though I cancelled plan.
I have had R170 twice deducted from my account for the past 4 months even though I cancelled my clientele perks plan through the app. I can't even get a refund. I'm so disappointed in what I thought was a good company.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
01 Sept 2026, 09:42Dear Ridhaa D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply01 Sept 2026, 09:42
Official
Dear Ridhaa D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
02 Sept 2026, 15:46 Dear Ridhaa D,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
As we discussed over the phone, we have cancelled the plan as per your request. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
As we discussed over the phone, we have cancelled the plan as per your request. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply02 Sept 2026, 15:46
Official
Dear Ridhaa D,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
As we discussed over the phone, we have cancelled the plan as per your request. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
As we discussed over the phone, we have cancelled the plan as per your request. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
RD
Ridhaa D's updateReviewer Update
02 Sept 2026, 15:59Thank you for the quick response. All has been resolved. I\m very happy with the customer service I received.
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Ridhaa D's update02 Sept 2026, 15:59
Reviewer Update
Thank you for the quick response. All has been resolved. I\m very happy with the customer service I received.