SP
Shanai P
1 reviews | Active since Oct 2019
28 Aug 2024, 21:33
Clientele perks debiting me for 5 months and robbing me for August 2024
This is utter nonsense. I have been paying my clientele perks for the past 5 months via debit order and they gave me no benefits this month! Despite my complaints and screenshots. They have taken a full fee and never gave me benefits! I want my money back for the month of August as you guys already debited me in advanced for September!
I will make this a legal matter if no action and resolution is met by tomorrow being the 29th August 2024!!!
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
29 Aug 2024, 14:31Dear Shanai P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Aug 2024, 14:31
Official
Dear Shanai P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 Sept 2024, 15:16Dear Shanai P,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply02 Sept 2024, 15:16
Official
Dear Shanai P,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Sept 2024, 15:53Dear Shanai P,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Let us know if you have an alternative phone number or a convenient time to call you as we are unable to get hold of you on the numbers provided.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Let us know if you have an alternative phone number or a convenient time to call you as we are unable to get hold of you on the numbers provided.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply17 Sept 2024, 15:53
Official
Dear Shanai P,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Let us know if you have an alternative phone number or a convenient time to call you as we are unable to get hold of you on the numbers provided.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Let us know if you have an alternative phone number or a convenient time to call you as we are unable to get hold of you on the numbers provided.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life