Clientele perks cancellation nightmare

Canceling my Clientele Perks service has been a nightmare.

If I could give it 0 stars I would.

I signed up for this service as I was promised that it was only a trial period and I could cancel at any time using the app.

Upon realizing that I do not require the service, I cancelled the service on the same day as signing up using the mobile app just like how I was instructed by the sales person at Numetro in Canal Walk.

To my surprise the debit order was still deducted from my bank account.

I then went to my bank and attempted to reversed this as I was sure it was a mistake and my bank informed me that they cannot reverse it, I would need to contact Clientele directly.

Last week, when I called, because Clientele was still deducting, I was told that I would have to cancel the service on the phone as "this is their process"

I asked the call center agent to assist with the cancellation and she promised that she has done so and I would receive confirmation within 24 hours.

It is now a week later and I still have not received confirmation that this service has been cancelled.