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Zakhe N
1 reviews | Active since May 2025
26 May 2025, 08:31
Clientele perks cancelation and refund
I was at a shopping mall and was approached by a lady who told me about clientele perks, which I do not qualify for because I am unemployed. On the 23rd of May 2025 when checking my Capitec app I found out that R160 had been withdrawn from my account without my authorization. I tried to cancel the debit order via the app and deregister from the clientele app as well but it still appears as active on my account. Please cancel the unauthorized subscription and refund my R160.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
26 May 2025, 14:38Dear Zakhe N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply26 May 2025, 14:38
Official
Dear Zakhe N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
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Zakhe N's updateReviewer Update
04 Jul 2025, 13:20I'll just get straight to it. I received a call from y'all a 2 months ago and arranged to cancel the clientele perks debit order which hasn't been done because it still reflects as an active one on my account. Can we not drag the issue any further. Cancel the shandis
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Zakhe N's update04 Jul 2025, 13:20
Reviewer Update
I'll just get straight to it. I received a call from y'all a 2 months ago and arranged to cancel the clientele perks debit order which hasn't been done because it still reflects as an active one on my account. Can we not drag the issue any further. Cancel the shandis
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Zakhe N's updateReviewer Update
16 Jul 2025, 15:40Yekelani🤝🏾
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Zakhe N's update16 Jul 2025, 15:40
Reviewer Update
Yekelani🤝🏾
Clientele Life's replyOfficial
16 Jul 2025, 15:53Dear Zakhe N,
Thank you for raising your concerns and bringing this matter to our attention.
According to our records, you were contacted by Nobuhle Jantjie from our Market Conduct to who confirmed that she has investigated the contents and provided you with the feedback.
You requested to cancel the policy, the cancellation of the debit order process was confirmed and you were informed that there is no refund since the plan was cancelled outside of the cooling off period..
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
According to our records, you were contacted by Nobuhle Jantjie from our Market Conduct to who confirmed that she has investigated the contents and provided you with the feedback.
You requested to cancel the policy, the cancellation of the debit order process was confirmed and you were informed that there is no refund since the plan was cancelled outside of the cooling off period..
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Clientele Life's reply16 Jul 2025, 15:53
Official
Dear Zakhe N,
Thank you for raising your concerns and bringing this matter to our attention.
According to our records, you were contacted by Nobuhle Jantjie from our Market Conduct to who confirmed that she has investigated the contents and provided you with the feedback.
You requested to cancel the policy, the cancellation of the debit order process was confirmed and you were informed that there is no refund since the plan was cancelled outside of the cooling off period..
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
According to our records, you were contacted by Nobuhle Jantjie from our Market Conduct to who confirmed that she has investigated the contents and provided you with the feedback.
You requested to cancel the policy, the cancellation of the debit order process was confirmed and you were informed that there is no refund since the plan was cancelled outside of the cooling off period..
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
ZN
Zakhe N's updateReviewer Update
16 Jul 2025, 16:15Yeah I spoke to uSis Nobuhle however the policy wasn't closed and y'all mized me. Ngize N***ozi valela yona mina kwa-Capitec. So it is what it is.
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Zakhe N's update16 Jul 2025, 16:15
Reviewer Update
Yeah I spoke to uSis Nobuhle however the policy wasn't closed and y'all mized me. Ngize N***ozi valela yona mina kwa-Capitec. So it is what it is.