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Amanda D

1 reviews | Active since Sept 2024

23 Sept 2024, 10:56

Clientele Perks

I've been trying to get them to deactivate the perks thing that has been debiting on my account, I've tried calling them countless times if they don't hang up on me, they lie, the last lady I spoke to said that they have deactivated it but the thing still shows up in my banking app and they never sent the sms that it has been successfully deactivated like they said they would... I've been doing this for this whole month, it is draining !

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Replies (4)
Clientele Life
Clientele Life's reply23 Sept 2024, 11:50
Official
Dear Amanda D,   
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply23 Sept 2024, 13:02
Official
Dear Amanda D  At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.  As per our discussion, the necessary feedback has been provided on the 23rd of September and also confirmed that your request to cancel was processed on the 4th of September 2024 and the debit orders have been stopped.  Furthermore, I have confirmed updated your email address and resend a letter confirming cancellation.  I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. 

Yours sincerely,  Vusumuzi Dlamini Services Recovery Specialist Clientele Life 
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Amanda D's update23 Sept 2024, 13:44
Reviewer Update
Thank you Vusumuzi
Clientele Life
Clientele Life's reply26 Sept 2024, 15:54
Official
Dear Amanda D,

We are happy to have been of assistance.

Please don't hesitate to get in touch with us if you need any additional help.

Yours sincerely, 

Vusumuzi Dlamini Services Recovery Specialist Clientele Life